YOUR BILLING/SHIPPING ADDRESS MUST MATCH THAT OF WHICH YOU HAVE ON FILE WITH YOUR CREDIT/DEBIT CARD, OR YOUR PAYMENT WILL NOT GO THROUGH.

WE HAVE REMOVED THE OPTION FOR DIFFERENT SHIPPING & BILLING ADDRESSES TO COMPLY WITH OUR NEW PROCESSOR AND TO AVOID FRAUDULENT TRANSACTIONS.

Kratom companies are considered ‘High Risk’, therefore unable to accept credit and debit like other companies.

But, we have found these amazingly easy to use companies. It is safe, secure and instant!

Payment Methods

Credit/Debit Card – Easily and securely pay with your credit/debit card! Simply enter your card information. That’s it! If your payment does not process, please contact your banking institution and approve the charges.

Due to politics surrounding Kratom, this method is not available for customers residing in – ALABAMA, INDIANA, ARKANSAS, RHODE ISLAND, VERMONT, WISCONSIN, TENNESSEE, SARASOTA, FL, UNION C. MI, SAN DIEGO, CA, & DENVER, CO

Pre-paid Cards are not accepted with this option. Please choose PMC for all pre-paid cards (chime included). This processor is based in the UK, some financial institutions may charge you an international transaction/conversion fee. This fee is not from us.

Charges on your statement will appear as OtiesBotani442031292666

PMC – A simple card solution! You are easily able to use your credit, debit or pre-paid card. You will create an account on your first purchase and are able to use that account in the future. This is why it asks for a password on your first purchase. Choose a password you will remember for your next purchase. This is NOT like other crypto currency processors. It is not difficult at all!

E-Check – Simply your bank account and routing number. You do not need a physical check to use E-Check.

Please Note: Not All Banks Allow E-Checks! If you use GreenDot, Chime, or other pre-paid checking accounts, your check WILL be declined! Please make sure your account allows E-Check payments.

E-Check payments will NOT ship same day. Your order will not ship until funds have reached our account and have been given time to bounce back. If you do bounce a check with us, you will be blocked from using E-Check on future orders. Funds may be withdrawn as soon as the next business day, but could take up to seven days for your bank to reflect. If a check is returned for NSF (non-sufficient funds) or any other reason, we will first contact you about the issue. Your E-Check is YOUR responsibility!! Otie’s Botanicals has the right to attempt to reprocess the charge until funds have been collected. Each returned check charges us a fee of $24.00, therefore this fee will be then charged to your account. PLEASE WATCH YOUR SPENDING UNTIL THE PAYMENT HAS BEEN REMOVED FROM YOUR ACCOUNT. E-Checks will NOT be refunded without a $30 fee. After funds have reached our bank account and are available for one week after deposit, we will initiate your refund with the refund fee subtracted. Theft by check WILL be reported to the credit bureau & prosecuted by law. PLEASE, make sure you have sufficient funding in your account till the check completely clears your account, to avoid any of this happening.

If you have any issues, feel free to email/text us!

Shipping

We only use USPS.
We are located in Delaware. The time it takes for USPS to deliver your package greatly depends on your location from our facility.

We ship Monday-Friday except for Federal Holidays. Saturdays we only ship out Express orders.

We try our best to always ship packages next day, or same day if the order is placed before 9 AM EST, but this is not a guarantee. If you place your order with E-Check, your payment must process before it will ship. This can take up to seven business days.


The method of shipment we use for your order depends on the weight of total product.

First Class – for orders under 16 oz. You will receive your order in a small black padded envelope. This option can take 2-5 days for you to receive once the package has reached the USPS facility.

Priority Mail – for orders over 16 oz. Depending on your order size, you may receive your order in a padded flat rate envelope or a flat rate box. This option can take 2-5 days for you to receive once the package has reached the USPS facility.

Priority Express ($20 extra) – for orders under a kilogram. USPS does not have Priority Express Boxes, therefore an express order must fit into our typical padded flat rate envelope. This option can take 1-2 days for you to receive once the package has reached the USPS facility. If you do not receive your order within 2 days after receiving your shipment notification, please inform us. Priority Express Shipping comes with a guarantee or your money back.